AC Window Cleaners is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) and the ten National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
What is ‘personal information’ and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.cleanerwindows.com.au, from your website, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- for the primary purpose for which it was obtained
- for a secondary purpose that is directly related to the primary purpose
- with your consent, or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such cases we will take reasonable steps to ensure that you are made aware of the information provided by us by the third party.
Disclosure of Personal Information
AC Window Cleaners may disclose Personal Information to third parties, such as contractors, agents and service providers, to assist us with our activities and the provision of services to our clients. In doing so, we will take reasonable steps to ensure that these organisations are bound by obligations of confidentiality and privacy in order to protect your Personal Information in accordance with the Privacy Act.
AC Window Cleaners may also send Personal Information to organisations outside Australia in connection with the provision of our services to clients and the performance of administrative functions.
Your Personal Information may be disclosed in a number of circumstances including the following:
- third parties where you consent to the use or disclosure; and
- where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions (for example, where providing access would be unlawful under the Privacy Act). If you wish to access your Personal Information, please contact us in writing. If AC Window Cleaners denies access to your Personal Information, it will provide reasons in writing.
AC Window Cleaners will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. AC Window Cleaners will notify you of any administrative fee before proceeding.
In order to protect your Personal Information, we may require identification from you before releasing the requested information. AC Window Cleaners will respond to a request for Personal Information as soon as reasonably practicable, but no later than 30 days of receipt of the request.
Maintaining the quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up-to-date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
For statistical purposes, AC Window Cleaners may collect information through the use of ‘cookies’ on website activity (including the number of users who visit our website, date and time of your visit to the website, the pages accessed and any information downloaded, navigation patterns, the country and systems through which users have accessed the website).
Cookies are data that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies can facilitate a user’s ongoing access to and use of a website and may be necessary to access features such as online transactions.
While AC Window Cleaners takes great care to protect your personal information on our website and use state-of-the-art data transmission encryption, unfortunately no data transmission over the internet can be guaranteed to be 100% secure. Accordingly, AC Window Cleaners cannot ensure or warrant the security of any information that you send to us or receive from us online. This is particularly true for information you send to AC Window Cleaners via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we use our best efforts to ensure its security in our possession.
Our website may contain links or plug-ins to third party websites. The use of your information by those third party websites is not within the control of AC Window Cleaners and we cannot accept responsibility for the conduct of those companies.
This Policy may change from time to time and is available on our website. AC Window Cleaners encourages you to visit our website periodically in order to remain up-to-date.
AC Window Cleaners
100 Madagascar Drive
Kings Park NSW 2148
Telephone: +61 414 976 087